Refund Policy

U.S. Return Policy

LYYSB Shoppe gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address within 14 days from the date your order shipped. You are responsible for return shipping fees.  

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized
  • Swimwear
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact us within 2 DAYS to inform us of the issue. If we are not notified within two days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Returns

Ship Your Return

  • Start your return process by contacting us here.
  • You will be responsible for return shipping costs.
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once your return has been received, we will instantly refund the purchase amount to a LYYSB Shoppe E-Gift Card sent to your order's email address.

Returning a Gift

  • Start your return process by contacting us here.
  • You will be responsible for return shipping costs. 
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will instantly refund the purchase amount to a LYYSB Shoppe E-Gift Card sent to the email address you designate when processing your return.

FAQS

Do you offer price adjustments?

  • Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a LYYSB Shoppe E-Gift Card ONLY.

How long does it take to process the return? 

  • Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.